Resume

Summary 
Passionate creative and social media expert that stays current on trends and culture. Experienced  retail store manager with demonstrated skills in hiring, P&L management, and community  engagement. Proven abilities to work under pressure and problem solve. Outstanding interpersonal  skills and adapts well to dynamic work environments. 

Education 
Bachelor of Science in Music, 2016, Northeastern University 
Concentration in music industry
- Hosted a show on ​WRBB​, the on-campus radio station 
- Active member of the outdoors club, NUHOC 

Social Media 
- Well-versed in the creation of content calendars, creative briefs, production guides, and pitch  decks
- Experienced in social reporting and the use of Facebook and Google analytics 
- Proficient copywriter 
- Proven ability to hire, train and manage employees to excel in a fast-paced service environment.  
- Created weekly schedule, conducted and reconciled weekly store inventory variances.  
- Drove sales and inspired employees to meet weekly targets.  
- Engaged with the local community and sponsored local events. 

Technical Skills 
- Proficient in MS Office and Google productivity suites, as well as audio recording software including ProTools and Reaper. 
- Proficient copywriter familiar with social scheduling and publishing software and email newsletter development. 
- Familiar with customer support platforms such as FreshDesk and BackOffice
- Some experience with Adobe Photoshop. 

Experience 

Customer Support Agent, VanMoof, New York, June 2021 to present
- Used a variety of platforms to communicate with customers and provide an excellent experience.
- Managed customer orders and refunds using internal platforms and communication with operations teams.
Social Media Manager, Hero Collective, New York, October 2018 to November 2019 
- Supported a variety of accounts providing creative direction and copywriting. Accounts ranged from pharmaceutical and industrial to the company’s own social travel app, Hero Traveler.
- Provided low-level reporting from Google, Facebook, and Mailchimp analytics. 

Store Manager, Caffè Nero, Boston, October 2016 to March 2018 
- Managed a team with over 15 employees and the runner up in 2016 Caffè Nero barista  competition.  
- The first internal promotion from barista to store manager in US operations history.  

Platform Knowledge